AML / KYC Policy

1. Purpose

CryptoSwap, operated by Meridian Digital Inc. (Panama), applies Know Your Customer (KYC) and Anti-Money-Laundering (AML) procedures to every exchange. The goal is to prevent money laundering, terrorism financing, fraud and sanctions evasion, and to ensure the service is used lawfully.

2. When verification applies

Verification is mandatory. Every customer must pass identity verification and screening before an exchange is processed. No order is completed until checks are cleared.

3. How verification works — step by step

1. Create a request. You submit the pair, amount and receiving wallet on the website and receive a request number.
2. Contact the manager. You continue on Telegram with the manager handling your order.
3. Identity verification. You provide a valid government-issued ID and, where requested, a selfie/liveness check to confirm the document belongs to you.
4. Sanctions & jurisdiction screening. Your identity is screened against international sanctions lists, watchlists and politically-exposed-person (PEP) databases, and against our list of restricted/prohibited jurisdictions. Customers from restricted jurisdictions cannot be served.
5. Wallet & source-of-funds screening. The crypto address and transaction are screened for risk through AML analytics providers. For larger amounts we may request proof of the source of funds.
6. Decision. Once checks are cleared the manager confirms the rate and completes the exchange. We may request additional information, place an order on hold, decline it, or return funds if checks fail.

4. Information we may request

• Government-issued identity document (passport / national ID / driver's licence)
• Selfie or liveness verification
• Proof of address (for larger amounts)
• Proof of source of funds (for larger amounts or higher-risk cases)
• Details of the wallet/account used for the transfer

5. Restricted jurisdictions and persons

We do not provide services to persons or entities located in, or resident of, sanctioned or restricted jurisdictions, or appearing on applicable sanctions/watchlists. The current list of restricted jurisdictions is maintained by our compliance team. [Specific list to be confirmed by counsel.]

6. Handling of your documents

Documents are stored securely with encryption, and access is limited to authorised compliance staff. Data is retained only as long as necessary for the service and applicable record-keeping requirements, then deleted. See the Privacy Policy for details.

7. Refusal and returns

If an order cannot be cleared, we may decline it. Where funds were already received, they are returned in line with our refund procedure, minus unavoidable network fees, subject to legal constraints.

8. Contact

For compliance questions, contact us via the channels listed on the website.